Best Practices for Virtual Visits/Telemedicine provides a checklist of fifteen things to keep in mind when conducting virtual meetings, or telemedicine visits. While it may sound like a laundry list, it is simply meant as a guideline for practice administrators to follow when conducting virtual visits with patients, prospects and clients. It is best to take a page from the doctors handbook and make sure that your practice complies with the best practices for telemedicine. This will ensure you stay on the cutting edge of telemedicine, giving you the ability to provide superior care at lower cost, while increasing your clientele and revenue at the same time.
One of the first issues to consider is the patient’s information. If you are conducting a telemedicine visit with a patient, you should ask the patient’s permission, even if you think they have consented to the fact that their information is being given away. Once the patient gives you permission to send them information on another visit, you must inform them of what appointments you have scheduled. The patients’ permission may be noted down in writing or they may respond verbally but the fact that they gave you permission to contact them about future appointments is vital information that must be documented. A good practice is to keep all information regarding the patient’s appointments as discreetly as possible, while still remaining proactive about keeping in touch with the patient.